Wash & Fold

Wash & Fold is just like going to the laundromat, except we do all the work for you. First your clothes are sorted, and colors are separated from whites. Then we wash and dry your clothes in separate machines for each customer. Next, your clothes are neatly folded, and socks are matched...all you've got to do is put them away.

There is a minimum weight of 20 lbs for wash & fold.

Special Items

Do you have special items such as comforters, pillows or blankets? No problem, we can take care of it. Because some of these items require special handling, we may need to charge by piece, not by the pound. If you have a specific item that you would like pricing and turnaround information for, just send us a text or call. 

NOTE

Wash & Fold is a bulk service. If an item needs special attention such as a stains, please let us know. 

Hang Dry at NO additional cost. We'll hang dry delicate items you don't want in the dryer.

Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Rivertown Cleaners (referred to as "we", "us", "our" or "Rivertown Cleaners") or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.

Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble. Therefore, if something is "dry clean only", or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us. Put it in separate bag for dry cleaning.

Lost Laundry

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.

Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they're inside a machine, on the folding table, or in their own laundry basket waiting to be folded.

If you do believe you are missing something from your laundry, please notify us within 24 hours of receiving your clean clothes - we are much more likely to find misplaced laundry if it is reported early. 

Unattended Pick Up and Delivery

If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.

Allergies

Please notify us if you want us to use hypoallergenic laundry detergent for your laundry. However, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic may not be completely rinsed out of these washing machines.

Miscellaneous

As our business changes, we may want to modify some of the terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.